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    Our policy lasts 12 Months. 

    Refunds

    Please email sales@tonywill.com.au within 7 days of receiving your watch with details of your full name and order number. Please state the reason you wish to exchange the watch you wish to replace with. We will then email details on how to return your watch and on receipt of the return item will send out your exchange.

    Please note we do not reimburse shipping costs on exchange items.

    What is your refund policy?
    Email sales@tonywill.com.au with your full name, order number and state the reason for your refund. Please note that we do not offer refunds, only exchanges, on SALE items.

    TONY+WILL offer a refund on all watches purchased within 7 days of you recivng the item.

    Should you wish to request a refund please email sales@tonywill.com.au. We will then  issue you with a return authorization number and address details for return.  Please ensure that the the watch returned are packaged well and in a salable condition as refunds can only be given on items that can be resold.

    Sale items
    Sale items cannot be refunded.

    Warranty 

    We stand behind the products we sell. If you believe your product has a manufacturing defect, please contact us so we can make it right sales@tonywill.com.au and provide your order number with photos(if possible) highlighting the fault.

    Please note returns are only accepted for items purchased directly from TONY+WILL website.

    Warranty claims require a proof of purchase, including watches that have been gifted.

    Once we have received your watch back it will be processed within 5 working days. 

    The warranty doesn’t cover:
    Your warranty covers mechanism, case and strap. It does not cover scratches, defects of internal or external components due to contact with water or moisture, accidental damage or normal wear and tear. The warranty will be voided in the case a third party performed repair works or other works on the watch without prior consent from TONY+WILL.

    How long is the manufactures Warranty Period
    12 Months from the date of purchase.

    Who pays the freight

    TONY+WILL will pay freight on all approved Warranty claims.

    Gifts
    If the item was gifted to you(you have no Proof of purchase) we would be happy to exchange it for a model of similar value, unfortunately we do not give refunds on items without proof of purchase.